Dedicated Support
Find resources, guides, and contact options to get the help you need.
Installation Resources
Download comprehensive installation manuals for all AQUAVIT™ products. These guides include detailed instructions, diagrams, and safety information to ensure proper installation.
Smart Toilet Installation Manual
Complete installation guide for Discovery, Purity, and Velar series smart toilets (Models IN703.08s, IN703.09s, IN703.10s)
Foam Shield™ and Deodorizer System Setup
Installation and setup instructions for the Foam Shield™ technology and refill system
Our Commitment to Quality: 3-Year Warranty
3-Year Coverage
Full warranty protection for three years from the date of purchase, covering all electronic and mechanical components.
Comprehensive Protection
Coverage includes all manufacturing defects, electronic malfunctions, and mechanical component failures under normal use.
Easy Claims Process
Simple warranty claims process with our dedicated support team. Just contact us with your proof of purchase and product details.
Fast Resolution
Quick turnaround on warranty claims with repair or replacement options to minimize any inconvenience.
What's Covered:
All electronic components including control panels, sensors, heating elements, and smart features. All mechanical components including flush mechanisms, water valves, and structural elements. Manufacturing defects and material failures under normal residential use.
What's Not Covered:
Damage due to improper installation, misuse, or normal wear and tear. Damage caused by water quality issues, freezing, or external factors. Cosmetic damage that doesn't affect functionality.
FAQ
Find quick answers to the most common questions about AQUAVIT™ products, installation, and maintenance.
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Use a soft, damp cloth with a mild, non-abrasive cleaner for the exterior surfaces. For the bowl, use standard toilet bowl cleaners, avoiding harsh chemicals or abrasive materials. The self-cleaning features will handle most maintenance automatically, but periodic manual cleaning ensures optimal performance and hygiene.
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Our comprehensive 3-year warranty covers all electronic and mechanical components against manufacturing defects. This includes control panels, sensors, heating elements, flush mechanisms, and all smart features. Normal wear and tear, improper installation, and damage from external factors are not covered.
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The serial number is typically located on a sticker on the back or underside of the product. For smart toilets, check the base or behind the tank. For other products, look for a label on the bottom or back panel. You'll need this number for warranty claims and technical support.
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First, check and replace the batteries if necessary. Ensure there are no obstructions between the remote and the product. Try resetting the remote by removing the batteries for 30 seconds, then reinstalling them. If the issue persists, contact our support team for a replacement remote.
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The Foam Shield™ cartridge typically lasts 2-3 months with normal household use. The system will indicate when replacement is needed through the control panel. Replacement cartridges are available through authorized dealers or by contacting our support team directly.
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Our comprehensive installation guides provide detailed step-by-step instructions for DIY installation. However, smart toilets do require electrical connections and plumbing work, so if you're not comfortable with these tasks, we recommend consulting with a qualified plumber or electrician. Installation support is available through our customer service team.
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No. Only the Purity model offers the Foaming Shield and Spa Breeze options, and includes a bottle of each with the purchase of the toilet.
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DISCOVERY is our entry-level smart toilet focusing on essential features: heated seat, automatic flush, soft-close lid, and night light. Unlike VELAR and PURITY, it doesn't include bidet functions, making it perfect for first-time smart toilet buyers seeking core comfort features at an accessible price.
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Professional installation is recommended for optimal performance and warranty coverage. DISCOVERY requires standard electrical connection and plumbing. Our installation manual provides complete guidelines, and professional installation ensures proper setup.
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The heated seat offers 4 temperature levels (off, low, medium, high) with antibacterial coating. It's energy-efficient and provides consistent warmth for year-round comfort. The temperature can be easily adjusted to personal preference.
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Absolutely! DISCOVERY is designed to be family-friendly with simple, safe features. The soft-close lid prevents slamming, the heated seat provides comfort for all ages, and the foot sensor flush is easy for children to use while promoting good hygiene habits.
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DISCOVERY includes the complete smart toilet unit, installation manual, warranty documentation, and customer support access. Professional installation is recommended and available separately through qualified plumbers.
Everything you need to know about DISCOVERY
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VELAR is positioned as the sophisticated mid-range option with complete bidet functions, LED display, and user memory settings. Unlike DISCOVERY (entry-level with basic features), VELAR includes full washing functions. Unlike PURITY (premium with aromatherapy), VELAR focuses on core advanced features with minimalist design appeal.
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Yes! VELAR includes complete bidet functionality: rear washing, front washing, children washing, massage cleaning, oscillating washing, water temperature control, and water pressure adjustment. It's a full-featured bidet toilet.
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VELAR features an advanced LED display that shows function status and settings. The wireless remote control allows easy operation of all functions. User memory settings store individual preferences for temperature, pressure, and position, making it perfect for multiple users.
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Absolutely! VELAR is specifically designed for sophisticated spaces and is preferred by architects, interior designers, and design professionals. Its minimalist aesthetic, LED innovation, and clean lines make it ideal for modern, high-end residential and commercial projects.
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VELAR includes the complete smart toilet unit, LED display, wireless remote control, installation manual, warranty documentation, and customer support access. Professional installation is recommended for optimal performance and warranty coverage.
Everything you need to know about
VELAR
Everything you need to know about
PURITY
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Foam Shield™ is exclusive to PURITY and provides 4-in-1 protection: hygiene barrier, splash prevention, aromatherapy delivery, and self-cleaning action. This revolutionary technology is not available on any other AQUAVIT™ model or competitor products.
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No. Using any product other than Aquavit’s foaming shield could block the pipes and automatically void the warranty.
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Foam Shield™ cartridges typically last 2-3 months with regular use, while aromatherapy refills last 1-2 months depending on usage frequency. Both will be available for convenient reordering on our “Accessories” tab with automatic delivery options.
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Yes! PURITY includes all the premium features found in VELAR (complete bidet functions, LED display, UV sterilization, etc.) PLUS the exclusive Foam Shield™ Technology and Spa Breeze aromatherapy system that make it the ultimate luxury wellness choice.
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Absolutely! The aromatherapy system can be turned off while still enjoying all the benefits of Foam Shield™ Technology's hygiene protection, splash prevention, and self-cleaning action. You have complete control over all features.